Terms of Service

Last updated: March 2026

1. Acceptance of Terms

By accessing or using the Recapi AI platform, website (recapi.ai), and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services. These Terms constitute a legally binding agreement between you and Recapi AI ("Recapi," "we," "us," or "our").

2. Description of Services

Recapi AI provides a platform for building, deploying, and managing AI digital employees. Our Services include, but are not limited to:

  • AI agent creation and configuration tools
  • Workflow automation and orchestration
  • Knowledge base management
  • Voice, chat, and omnichannel AI deployment
  • Analytics and monitoring dashboards
  • API access and integrations

3. Account Registration

To access certain features of the Services, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to use the Services to:

  • Violate any applicable law, regulation, or third-party rights
  • Upload or transmit malicious code, viruses, or harmful content
  • Attempt to gain unauthorized access to any part of the Services
  • Use the Services to generate spam, phishing, or deceptive content
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Use AI agents to impersonate real individuals without consent
  • Circumvent any security features or usage limitations
  • Use the Services in any manner that could damage, disable, or impair the platform

5. Intellectual Property

The Services and all associated content, features, and functionality (including but not limited to software, text, graphics, logos, and design) are owned by Recapi AI and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our Services without express written permission.

You retain ownership of any data, content, or materials you upload to the platform ("Your Content"). By uploading Your Content, you grant us a limited license to use, process, and store it solely for the purpose of providing the Services to you.

6. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your information as described in our Privacy Policy.

7. Payment Terms

Certain features of the Services may require payment of fees. All fees are stated in U.S. dollars unless otherwise specified. You agree to pay all applicable fees and taxes. Fees are non-refundable except as expressly stated otherwise. We reserve the right to change our pricing at any time with reasonable notice.

8. Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted or error-free operation. We may temporarily suspend access for maintenance, updates, or security reasons. We will make reasonable efforts to provide advance notice of planned downtime.

9. Limitation of Liability

To the maximum extent permitted by law, Recapi AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or related to your use of the Services. Our total liability for any claims arising under these Terms shall not exceed the amount you have paid us in the twelve (12) months preceding the claim.

10. Disclaimer of Warranties

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will meet your requirements or that AI-generated outputs will be accurate, complete, or error-free.

11. Indemnification

You agree to indemnify, defend, and hold harmless Recapi AI and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of the Services, your violation of these Terms, or your violation of any third-party rights.

12. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease. You may terminate your account at any time by contacting us. Provisions that by their nature should survive termination shall remain in effect.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the "Last updated" date. Your continued use of the Services after changes are posted constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms of Service, please contact us: